Amaron — not changing faulty battery in warranty period

Anurag Sahai

Address:	Ghaziabad, Uttar Pradesh, 201013
Website:	www.amaron.in

I have purchased AMRON FLO on 14 June 2016 and there is problem in this battery. This battery is discharged if I don't drive this car for 3 -4 days.
I have complaining this for more than 7 months and complained many times with my mobile number [protected] and [protected] but each time service person is not replacing fault battery and he is bringing after charging it and I have been facing same problem and complaining about it for 7 months.

I remember my new battery was working fine for months if I were not driving my car but now it is discharged after 3 days.

At the same his very old service battery from service person is working fine for many days without any problem. I told this observation to service person and he is saying very old battery is better than your battery. this statement of service person proves that my car battery is faulty.

Please replace this faulty battery with new one because it is on warranty period and don't cheat the customer.

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Apr 19, 2018

Updated by Anurag Sahai Last week Amaron customer told to change battery in this week but still no progress. Today I talked to them
and they told service person is saying there is charging and discharging problem in car and they are making
this theory since last year and I made first complain.

My car is checked by Maruti authorised centre last year December and this year again in month of march and they told car charging system is perfect and there is no problem in car discharging or charging system.

Their old service battery is working fine with my car whenever they replace it with my battery at the time of complain. When I asked why your service battery is working fine with my car then service told old service batter
is better than your battery. It means he knows there is problem in my battery and he is making way not to replace my battery under warranty period.

It is extremely unsatisfactory experience.

Please replace this faulty battery with new one because it is on warranty period and don't cheat the customer.

Apr 19, 2018

Updated by Anurag Sahai Last week Amaron customer care person told to change battery in this week but still no progress. Today I talked to them
and they told service person is saying there is charging and discharging problem in car and they are making
this theory since last year and I made first complain.

My car is checked by Maruti authorised centre last year December and this year again in month of march and they told car charging system is perfect and there is no problem in car discharging or charging system.

Their old service battery is working fine with my car whenever they replace it with my battery at the time of complain. When I asked why your service battery is working fine with my car then service told old service batter
is better than your battery. It means he knows there is problem in my battery and he is making way not to replace my battery under warranty period.

It is extremely unsatisfactory experience.

Please replace this faulty battery with new one because it is on warranty period and don't cheat the customer.

Apr 19, 2018

Updated by Anurag Sahai Last week Amaron customer care person told to change battery in this week but still no progress and waiting for it. Today I talked to them
and they told service person is saying there is charging and discharging problem in car and they are making
this theory since last year when I made first complain.

My car is checked by Maruti authorised centre last year December and this year again in month of march and they told car charging system is perfect and there is no problem in car discharging or charging system.

Their old service battery is working fine with my car whenever they replace it with my battery at the time of complain. When I asked why your service battery is working fine with my car then service told old service battery
is better than your battery. It means he knows there is problem in my battery and he is making way not to replace my battery under warranty period.

It is extremely unsatisfactory experience.

Please replace this faulty battery with new one because it is on warranty period and don't cheat the customer.