Amazon — amazon poor customer service, my product order show preparing for dispatch

Address:	563122
Website:	Amazon

I got a dammi product from amazon, and ill given return and replacement request, 3 day back callect the return item but up to now replacement product shows only “ preparing for disptch, ill contact customer care more then 10 time but no use, but every one say ill highlight this complent like that, but up to now nothing is happan in amazon, never buy prduct from amezon every one.
Ill say good bye to amazon