Amazon — amazon refund john p george

Dear sir

My account no[protected]
Customer id[protected]
I purchased a product on amazon using my canarabank debit card and i cancelled my order and i asked for refund. As per their confirmation refund was initiated on 4/10/2018 maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as[protected]. I am attaching the conformation letter screen shot along with this letter. Please do the needful