[Resolved]  Amazon — Damaged product not returned

Sir,
I have purchased /ordered the automatic washing machine of IFB 6.5 kg top loading from your online platform on dated 12/05/22. My delivery address is
Sharad G. Thakare, Shivaji Nagar, Back side of Bus stand, Chandur bazar, Dist.Amravati-444704.
The product delivered on 17/06/22.
During product installation by service engineer on dated 21/06/22 it was observed that product is damaged and has some dents on the front side. Service engineer suggested to return the product.
Have raised return complaint from Amazone platform with photos. Now today as per discussion with you customer care person, it is came to know that no any return or replacement provided for product.
This is very disappointing, ridiculous and very surprising that so called big brand Amazon's is cheating the customers by giving them defected products by taking their hard earned pennies and then no replacement and raising hands saying we we are following our so called rubbish policy.
I request every person not to buy any products from Amazon as they are cheating faith of people's.
Very bad experience ever.