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Amazon.in — Mobile app

Dear Amazon Customer Service:

My name is RXXXX XXXXXXrajan. My mobile number is XXXXXX6283. My email id is [protected]@hotmail.com. I HAVE BEEN A PRIME MEMBER FOR MANY YEARS. I have a Lenovo mobile. Model# XT1902-3. My Android version is 7.1.1. No updates are available.

All other POPULAR online apps like Flipkart, Myntra etc. can be downloaded with this version except the Amazon mobile app. I have been a Prime member for many years & now I cannot download the Amazon mobile app. I WAS ABLE TO HAVE THE AMAZON MOBILE APP UNTIL TWO MONTHS BACK. I cannot use UPI to transfer funds without the mobile app. I also could not redeem my earned diamond points worth Rs.300 during the Great Indian Festival because the redemption was changed to the app version after I earned the points. I am losing out on many UPI offers because I cannot install the app. Many customers are facing this problem. If other popular apps are compatible with Android version 7.1.1, why is the Amazon Mobile app not compatible? Are customers expected to purchase a new phone just to get access to the Amazon mobile app even if their old phone is working perfectly? Why is only the Amazon app not compatible with previous Android versions when other popular shopping apps can be installed? I request you to make the app compatible with previous Android versions. Long-time prime customers like me are facing a lot of difficulties without access to the Amazon mobile app. I request you to look into this matter & rectify the issue. I request you to email me with a solution.
Thank you,
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