Dear Amazon Customer Service:

My name is RXXXX XXXXXXrajan. My mobile number is XXXXXX6283. My email id is [protected] I HAVE BEEN A PRIME MEMBER FOR MANY YEARS. I have a Lenovo mobile. Model# XT1902-3. My Android version is 7.1.1. No updates are available.

All other POPULAR online apps like Flipkart, Myntra etc. can be downloaded with this version except the Amazon mobile app. I have been a Prime member for many years & now I cannot download the Amazon mobile app. I WAS ABLE TO HAVE THE AMAZON MOBILE APP UNTIL TWO MONTHS BACK. I cannot use UPI to transfer funds without the mobile app. I also could not redeem my earned diamond points worth Rs.300 during the Great Indian Festival because the redemption was changed to the app version after I earned the points. I am losing out on many UPI offers because I cannot install the app. Many customers are facing this problem. If other popular apps are compatible with Android version 7.1.1, why is the Amazon Mobile app not compatible? Are customers expected to purchase a new phone just to get access to the Amazon mobile app even if their old phone is working perfectly? Why is only the Amazon app not compatible with previous Android versions when other popular shopping apps can be installed? I request you to make the app compatible with previous Android versions. Long-time prime customers like me are facing a lot of difficulties without access to the Amazon mobile app. I request you to look into this matter & rectify the issue. I request you to email me with a solution.
Thank you,
Was this information helpful?
No (0)
Yes (0)
Amazon India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Amazon India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
    View all Amazon India contact information