[Resolved]  Amazon.in — No refund for delivering wrong product

Address:

Ernakulam, Kerala

I ordered HP Pavilion 15-P204TX 15.6-inch Laptop (core i5-5200U/4GB/1TB/15.6 inch/Windows 8.1/NVIDIA GetForce 830M) from amazon.in on[protected]. My order id is[protected]. Amazon fulfilled seller name is ROCKY MARKETING. I was shocked when I got 13.3 inch laptop on[protected]. I asked refund on that day itself. I didn't get any refund even after 2 weeks. I didn't get any benifit for ordering that from amazon. If I didn't order then I would have atleast got bank interest. If I got refund earlier I could have made decent profit by investing in stock market when market crashed this week. Got email replay from their customer service executive that I should stop contacting him as he already asked his head to refund money. How can I stop contacting them when I didn't get any refund? How can they treat customers like this way? I always try to order only products fulfilled by amazon. If this is what happen when I order from amazon fulfilled seller then what will happen if we order from other sellers in amazon? I am attaching some photos to prove that I got wrong product. There are 2 stickers with configurations and barcodes on the cover of the laptop. One sticker has configuration of laptop I ordered printed on it and the other has printing of configuration of 13.3 inch laptop inside the cover. I have more hi-resolution picture proofs. But I can't post them as your limit is 2MB.