Amazon India — [protected]

Website:

Amazon.in

Am writing this email in order to notify you that my order hasn't been delivered and despite my multiple calls and empty promises from your end, the product, an hp laptop 15.6 inches, hasn't yet been delivered to me. This notifying message is, as per legal advice, being sent to you before i take this complain to the federal trade commission which deals with complains for the online purchases of products.

I have emails from you at amazon promising me that the product would be delivered within 24-48 hrs with no outcome of the same promises.

I have been consistently calling and instead of apologizing and accepting your mistake you make excuses and keep me waiting more. Every time i call i have to repeat my grievances all over again. This is a clause for mental harrassment, apprehension of what to expect in the near future. Not to mention fraudualence.

So, as i have spoken to your customer care executive, i will be pressing charges and complain against amazon to a higher authority who will help me resolve this issue because your incompetence cannot.

I was told yesterday on 08/03/2018 by your customer care executive that amazon has it's legal system in place and if i wanted to, i can take this issue to court. Which i will if my product has not been delivered by tomorrow, that is within 24 hrs from now.

I do not want your emails making more excuses because i'm tired of reading the same, automated emails that you send customers. It's honestly shameful and a waste of my time.

As promised today over the phone call with your customer care executive, i will be awaiting a phone call from you on sunday, 11/03/2018 at 12:05 pm updating me about the product, even if it means that the phone call is made only to confirm the delivery of the said product.

No such phonecall happened.

I have said all that i had to.

It's sincerely a shame to be sending such an email, should be (Not saying that it will be, given the fact that you don't feel responsible enough to accept that this entire delay is your fault) shameful for you people too.