Amazon India — about refund for an order

Address:	New Delhi, Delhi, 110043
Website:	www.amazon.in

We have placed an order[protected] with Amazon on 12th May'18 for Red Tape Formal Shoes and paid 1120 amount, which got delivered next day on 13th May.

While opening the box, we didn't like the shoes much as there is a shoe size issue so we placed a request same for return/refund but we didn't get anyone to get the order picked up till 16th May. Then i cancelled that request and raise another return/refund request scheduled for 17th May'18 but no response from Amazon .
On 17th, i called customer service and explained the scenario, where we were advised and confirmed that on 18th by 18:00 order will be picked up to process our return/refund but that didn't happen.

So Finallly i am logging this complain against this online shopping website .

Please contact me to get this resolve asap

Mo : [protected]