Amazon India — absorbia/ abnormal delay in delivery

Address:

400703

Hi,
Regret to inform you that (This is what was not expected from amazon), i have placed an order on 15th august with a assured delivery within weeks time and the status as date is not clear and no clue as well. When i check with your customer care, they simply ask me to cancel the order. Surprisingly as on today the product i looking for is in the listing and i don't understand why i'm being advised to cancel the order. This is a matter to be taken very seriously on top priority. I'm writing here for a quick resolution at least from you, else i may have to take my own steps to proceed further. Looking forward to hear from you soon. My order details as below:

Order #[protected]
Dated 15 august 2019