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Amazon India — absorbia/ abnormal delay in delivery

Regret to inform you that (This is what was not expected from amazon), i have placed an order on 15th august with a assured delivery within weeks time and the status as date is not clear and no clue as well. When i check with your customer care, they simply ask me to cancel the order. Surprisingly as on today the product i looking for is in the listing and i don't understand why i'm being advised to cancel the order. This is a matter to be taken very seriously on top priority. I'm writing here for a quick resolution at least from you, else i may have to take my own steps to proceed further. Looking forward to hear from you soon. My order details as below:

Order #[protected]
Dated 15 august 2019

absorbia/ abnormal delay in delivery

Complaint Status

[Sep 01, 2019] Amazon India customer support has been notified about the posted complaint.
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    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032