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[Resolved]  Amazon India — Account and payment suck, return on hold

I am old and trusted user of amazon.in and i was totally satisfied from their services but few months ago i got a mail (check conversation mail attached) that time they are doing verification of payments method used by various consumer and as i saw on app shows to verify mine also, so i entered their my debit card details but my acc was on hold from that time as they not meet with required details of mine, since I can't understand exactly what details they actually want so i give him my number to contact me, after that some of details i submitted to them (which i some how understood) but they blocked my account, after that i reach to customer support of amazon and they each time when I contact, they says you will get call within 72 hr but didn't get any. Months and months gone with conversation (only from my side) but problem not yet resolved. I am now worried with my amazon pay balance (126rs) which is stuck in that acc. Also some products which was on process of return, exchange and refund was also now on hold. Directly and indirectly around 2000rs of product was linked with that account. I don't know what is my fault. I am not saying to unblock my account but atleast resolve my issues & issue was began from 3rd week of June and now it is more than 2.5 months but not got solution, please help!!

PLEASE CHECK CONVERSATION IMAGES ATTACHED

contact me via mail : [protected]@gmail.com
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Sep 15, 2022
Complaint marked as Resolved 
My problem is not yet resolved not got Even a mail how can you mark it as resolved
Amazon India customer support has been notified about the posted complaint.
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