Amazon India — after acceptance of payment via credit card demanding again the payment.

Address:

New Delhi, Delhi, 110 014

Sir
I placed the orders, on 22 jan. 2019, for
I.) 1 of: redmi note 5 pro (Gold, 4gb ram, 64gb storage)
Order number:[protected]
Order total: 10, 999.00
Ii.) 1 of: aplink usb cassette-to-mp3 converter capture, audio usb portable tape to pc mp3 switcher with earphone
Order number:[protected]
Order total: 2, 880.00

Both order total rs. 12491.09 including delivery charges rs. 160/- (I. E. Must have been free complained to your so-called customer care failed to tell the reason.) paid by hdfc bank master card same above said.


But above said order (I) i’ve received on 24 jan.2019.
Whereas above said (Ii) has attempted 3times but every time demanding the price rs. 2880/- that i’ve already paid.

When i’ve made complain to the customer care, they suggested that there is a technical issue due to which there is problem, however, i will receive my product by 27 jan.2019.

And today, 27 jan. 2019 when i opened amazon website to trace my order, it said:
Delivery attempted
Amazon is holding your package due to a payment issue
We recommend you wait and ready payment, as the carrier will likely attempt to deliver your package on the next working day.
Was expected thursday, 24 january

How can you hold my package duet to payment that i already have paid via hdfc master card for that you people already have sent invoice. I. E. Enclosed.

Regards
Muzahir arif
149/1
The guide institute
English language
Kilokari nr. Angoori mandir
New delhi-110014
Mob. [protected]/[protected]