Amazon India — after making payment on amazon pay you do not get your items saying customer has refused to take goods

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Mumbai City, Maharashtra, 400049

We do a monthly subscription of various items for example i am giving one order number[protected]with amazon and the payment of the items goes through amazon pay all the payment for the monthly subscription was paid in advance through amazon pay and the courier person comes to my place and ask the money for the same i said for what i have to make the payment he said i don't know but the payment has to be made or else i will take the good spark are on the same time call amazon customer care and told them dangerous incident the miss behaviour of the courier person was also noted with them for which i have received and apologize letter from them today again i called them for the same when will i receive my good they do not have any reply and they want to cover their period people and not the customer from where we are i want a reply from them why this things are happening when they cannot control or they cannot put educated people for the courier services it means it's. The name of the company and people sitting on the head don't want these things to happen to spoil the company's name where is the hole in this kindly check and reply