[Resolved]  Amazon India — Amazon does not refund money

Website:

www.amazon.in

I brought a book advertised as latest edition and sold at 40% discount
on 3rd May, 2017 for Rs.620/- (order no:[protected], it was received on 11/May but the book was of 2010 edition (with list price Rs.620/-).
When I complained, Amazon picked up the book on 12th May and promised refund
in my bank account by 18th May. The refund has still not been received and they
have disabled contact us link. The last message received is given below

But

(a) There is no refund till date

(b) Amazon is not prepared to tell me in whose account
and by which mode has the amount been refunded
(Account Number/Beneficary Name/IFSC code/NEFT number)

(c) It is ridiculous that they "refund" to whomever they want
and then ask the customer to check

Sanjeev

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I'm sorry to hear that you are not able to find the
refund for the order #[protected].

I've checked the details and can confirm that the refund
has been successfully processed on May 12, 2017.

Here is the reference number of the refund: 61493330

I request you to please check your bank account statement
between the dates May 12, 2017 and you will be able to
locate the refund.

If you still don't see your refund, please contact your
bank customer service and dispute the transaction as
'refund not processed'. At that time, they will see
a pending refund and will follow the path back to our
payment processor to locate the refund.

If you have any further query, please let us know and we can
proceed further:
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