Amazon India — amazon gift card

Website:Amazon.in

I purcahsed a gift card worth rs. 3000 on 18th 1june 2017 which was accidentally lost/stolen. The amazon order id is #[protected]. The barcode on the gift card box is xoologhot.

I contacted amazon several times to track the card or block it and transfer the balance to amazon pay. All the time i am hearing only one response that without gift crad id, they can't help me. Now if i had the gift card id, why do i need amazon? The card is physically lost so i dont have any records.

All that amazon offered me in this scenario is grief and hassle and nothing else.

Harshada yadav
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Amazon India customer support has been notified about the posted complaint.
Nov 17, 2017
Updated by Prabhukhotp
If amazon doesn't keep record of cards, then they should have emailed me Card Id at the time of purchase. After all, Amazon is an online retailer, for heaven's sake! They must have a contingency plan for such scenario. Are we supposed to consider our money lost due to mere loss of physical record?
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