Amazon India — amazon india misleading us

Address:	Kanshi Ram Nagar, Uttar Pradesh, 207123
Website:	Amazon.in

I have ordered my iphone x on 12th may and also paid 85000 via debit card, its been now 29-30 days and still they didn't gave a positive response and even they lost the package which they aren't able to track..
I have already contacted them 4 times but they just keep on saying sir wait for 24-48 hrs u will get message regarding your new product or replacement.. But still now satisfactory answer came...
I'm really looking forward that this would help me out. And i have some call recordings and other proofs...

P. S: im attaching 2 screenshots in which you can clearly see the order date as well as the payment confirmation with mastercard