Amazon India — amazon initiated the amount to my card but i still didn't get the money

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Rs dhakad house near to krishi prabhat yantra sehore, Sehore, Madhya Pradesh, 466001

My name is vivek vishwakarma and i had ordered a product of rs. 1021 extacy by red chief men’s rust leather sneakrs-7 uk/india (41eu) in amazon on 15/10/2019 & i returned this order due to personal reason. And on 26/11/2019 amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number 481822 and told me to fill charge dispute form but indian bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is [protected].