[Resolved]  Amazon India — amazon making false assurances

Address:	500008
Website:	amazon.in

I placed a pantry order on amazon on 2nd november and was given a guaranteed delivery date of 4th november. Since i didn't got the product on 4th november i called their customer care number on 5th november and the executive assured that my product will be delivered in 24 hours. After waiting for two more days when i called the customer support, the executive said, if you want you can cancel your order. After waiting for almost a week and calling customer support multiple times, now they are saying to cancel my order. One thing to point out is that the customer support team always talk very politely and assure you that your problem will be solved or they have escalated your complaint etc but the reality is that once you disconnect the call, you will not get any follow ups from amazon and your problem will hardly be solved. I also subscribed to their prime membership thinking that i will get faster deliveries and priority support but i think it's waste. After this experience with their customer support i can clearly say that flipkart customer support is far better than amazon, because when you register a complaint on flipkart, the flipkart team will follow up with you until your problem is completely solved. When a customer has waited long timefor his order and asking him to wait more or cancel the order after being assured guaranteed delivery is not acceptable. I completely lost trust on amazon after this incident as their was no follow ups to my problem and i had to contact customer support myself. If this is the type of customer service amazon is offering i think it's better to stay away as other options are available in the market.