Amazon India — amazon pay grievance - discrepancy in statement not addressed

I had sent an email (Image attached) complaining about the discrepancy viewed in my last Amazon Pay statement on 19th March, on the day I received my last monthly Amazon Pay statement, to [protected]@amazonpay.in

At the same time I had downloaded and filed your Customer Grievance Redressal Policy for Amazon Pay Wallet - Amazon Customer Service, in which it is clearly mentioned that your office should have got back to me within 5 working days. It is now well past 25 days, the time coming close to receiving my next Statement on the 19th and there has been total silence from your end.

Kindly look up your records (and working) and let me have a satisfactory resolution within the 3 working days your Policy specifies and redeem the efficacy of your service to customers; and I don't have to escalate this matter further to your Nodal Officer.

Yours sincerely,
Aarmin Banaji