Amazon India — bad customers

Address:

600096

I am facing now a days issues my ordered item to delivered
Example: i ordered one product on 13th as per the tracking arriving date on 20th i have primo so and i have got recieved sms arriving early on17th on same i called deliver persons to ask what time i will receive he said he was going to different route and he will my item to his office do not contact me call customer care, so i contacted several time customer care item will be deilvered on 20th i contacted again what time will be delivered before 8pm 100% sure i did not recieved my item 10pm i contacted again they replied lied my address not able to track and update your idress and number i ordered many times if in not update my profile how did i got so they played with me after i cancelled item was damage that message i recieved if you donot have item donot confirm