Amazon India — cat food with insects

Address:641604
Website:www.amazon.in

I have bought whiskas adult cat food pocket tuna, 7 kg pack from https://www.amazon.in with my id [protected]@gmail.com, order no.[protected] on 9th september 2018. The product is with insects and i have sent a complaint at [protected]@amazon.in with snap shots, but they are not interested in investigating this issue and ask to contact manufacturer. Amazon india is sole retailer and they have to contact manufacturer for defective products and not the consumer and they are not ready to ask seller the cloud tail india. I want refund of the amount
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Amazon India customer support has been notified about the posted complaint.
Sep 22, 2018
Updated by chith31
http://www.amazon.in/help
REPLIED FOR THE ABOVE COMPLAINT

Hello,

This email is in reference to your refund request for the product ''Whiskas Adult Cat Food Pocket Tuna, 7 kg Pack".

Our team conducted an investigation to determine if the item you received was in a bad condition.

So based on this unfortunately we will not be able to provide you any refund for this item.

Your patience and understanding will be greatly appreciated.

Thank you for contacting Amazon.
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