Amazon India — Cheated by Amazon: The product ordered and billed was different from the product received

Address:

Gurgaon, Haryana

Sir, I ordered Apple MacBook Air 13-inch Laptop - MD761HN/B (basic price 86, 900) on 7th October, 2014. My account in Amazon.in clearly states that I ordered MD761HN/B, the bill clearly states that I ordered and paid for MD761HN/B but the product I received was MD711HN/B (basic price 65, 900). Due to Diwali discounts on this product I paid Rs.68, 745 for MD761HN/B (clearly mentioned in the bill invoice) and placed the order through DINO DEALS (www.amazon.in/shops/A14GT5K3GRC8LT). Like any average Indian I trusted Amazon( a billion dollar American company) to give me a good, new and exact product that I ordered. But I feel cheated that I received a product which is Rs. 21, 000 cheaper than what I paid for. When I asked Amazon support chat representative to give what I ordered, he blankly said that we have a return policy of 14 days and after that we don't care. More than half of the India cannot distinguish between these 2 products as name wise only 1 alphabet is different (761 and 711, rest are same) and the screen same it looks pretty same to an untrained eye. Thus I could not make a difference, I just trusted the Delivery and quality assurance department of Amazon to deliver what was asked from them. Sir, I ask the government, are these companies doing any audit of what they deliver ? I fear that they are looting most of their clients, maybe even changing products(as in my case) or probably selling fake stuff !!! I think government need to heavily fine them if more cases like me are found. maybe it's a nexus between the sellers and employees of Amazon or Amazon itself, to make profit. I hope I will be given justice as I paid for what I ordered (in full and on time), and I trusted Amazon to give the product I ordered. Please contact me for any details or supporting documents that you need. Our PM, Mr. Narendra Modi, promised us a corruption free India and it's sad to see that such big firms are looting innocent Indians of their hard earned money and are bold enough not to care. I plan to take this incident to any level it takes and want to involve media to let other Indian's know of the wolves in the market ready to eat them. Attached screen shot of: 1) My invoice from Amazon stating that i ordered MD761HN/B and I paid for it 2) Internet page screenshot showing base price of apple laptop MD761HN/B 3) Internet page screenshot showing base price of apple laptop MD711HN/B 4) Screenshot of product details on laptop box Shivendra [protected]