Amazon India — complaint about cheating and delivery issue

Website:

www.amazon.in

I ordered a product on 10th of oct product is samsung 253l refrigerator.
I received a damage product
Cheat by the amazon seller cloudtail india limited.
Refund the product and replaced product delivery deadline was 31oct.
Till the parcel not receive
Parcel reached the nearest delivery center on 25th of oct. As shown in tracking detail..
Proper follow up to amazon customer care last 5 days for deliver the product asap they give me fake promises and fake followups with fake assurance of 24 hr delivery.
Also complaint to the courier partner they mail me the delivered to you within the next 24 hours. Assurance but not receive the product i have really facing problem.
It hurts me a lot.
And loss of delay delivery approx 15000/- rupees and loss of wasting of my precious timing about this issue facing a mental swindle.. Want a proper resolution and compensation..
Help me..
Thanks in advance..