Amazon India — Complaint against delivery services of Amazon

Address:

Pathakunkam village laveru mandal

I have ordered Elgi Ultra Grind+ Gold Table Top Wet Grinder, 2L (White/ Purple) vide order ID[protected] to pincode 532168 and Amazon has offering delivery services to the above mentioned area and accepted the order however the delivery agent has called me and offered me to collect the product at there office which is near to 15km far from the delivery location. I have raised the complaint with their customer service team however the issue not resolved. Amazon has accepted my order and I have already paid for the order now the Amazon is not taking responsibility to speedy and safe delivery of the product and they also offering that if the product has not delivered then it will be returned to them and they will initiate the refund process if that is solution why they accepted the order and why they accepted payment and why should I collect at their office which they are not ready to deliver the product and which they bound to deliver the product as accepted order to the purticul pincode and received the peyment