Amazon India — complaint for non refund

Address:

Agra, Uttar Pradesh, 282005

Dear concern,

I was purchased samsung m20 4+64gb from amaxlzon flash sale but ithr was a manufacturing defect in mobile coz it was hang too much so i replace it through amazon and receive new phone on 17/02/19 and use it for a day but same problem face in that model also than i face an accident and admit in hospital so i was unable to contact amazon again and on 08/03/19 i come bsck to home and contact amazon but they said we can't help you.
So i approch to you because i have valid reason behind this. I request you please help me in this issue.

Regards,

Saurabh verma
Agra