Amazon India — credit card transaction

Respected sir/madam,

Today[protected] @ 2:37 pm) one transaction (Rs. 5000/-) done by some unknown person through amazon.
I was called to the amazon costumer care to cancel the order made by the unknown person. But they are asking about that unknowns mail id or phone number. I don't have any information about that unknown person details. But i have only transaction code (433274) which is done by that unknown person. I requested to the amazon costumer care to cancel the payment with the help of transaction code. They are saying we cant do anything without providing that unknown persons mail id or phone number.
Herewith i would like to know that why amazon not responding while i having a translation code?? Why they are not canceling the order??

I am requesting to help me in this regard.

Thank & regards
K. Ravi kumar
[protected]
Was this information helpful?
No (0)
Yes (0)
Amazon India customer support has been notified about the posted complaint.
Jul 20, 2017
Updated by RaviKumarKatta
This is Fake website. I have getting fake calls continuously guys please dont trust this website
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Amazon India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    19921
    Pending
    0
    Resolved
    1456
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
    View all Amazon India contact information