Amazon India — amazon india sending garbage in package and denying for refund

Website:www.amazon.in

This is what #amazon is sending to customer and when customer asking for refund then denying for refund and sending fake emails that they have processed refund while its 30 days has passed yet refund not reached in account.

11 october 2018 05:02pm amazon executive send email as below

Hello tejendra,

This is namrata from amazon escalations team.

Thanks you for writing back to us. I understand your concern about the refund for your orders. As mentioned previously, the order are being worked upon by our transportation team and they will get back to you once there is an update.

The refund for rs.15463.00 is already initiated from our end. We have already raised the complaint against the delivery associate actions would be taken against him.

We would never want to disappoint a valued customer like you and we always endeavor to assist our customer with the best of our service so we can ensure that we fulfill all of their needs, however sometimes we fail to do so due to factors out of our control.

I hope this helps, thank you for contacting amazon with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Yet refund has not reached in customer my account till the date and now when i am following up, then someone is saying refund has been initiated on 15 october 2018, someone is saying refund initiated on 16 october 2018 and someone is replying please provide us 3-5 business days to process the refund.

This is how amazon is cheating indian public.

Beware before buying on amazon india. They looted mine 2.6 lakhs rupees and going to loot more from public in upcoming days.
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Amazon India customer support has been notified about the posted complaint.
Oct 20, 2018
Updated by GenuineRichCustomer
Amazon delivery agent delivered fake product of lenovo tab inside which there was nothing and took money from me. When i seen garbage then i went back and asked to return my money but he walk away saying ask refund from amazon.

Amazon send email on 11 october 2018 that they processed refund yet they haven't processed refund till date.

Here is their fake email

Hello tejendra,

This is namrata from amazon escalations team.

Thanks you for writing back to us. I understand your concern about the refund for your orders. As mentioned previously, the order # are being worked upon by our transportation team and they will get back to you once there is an update.

The refund for rs.15463.00 is already initiated from our end. We have already raised the complaint against the delivery associate actions would be taken against him.

We would never want to disappoint a valued customer like you and we always endeavor to assist our customer with the best of our service so we can ensure that we fulfill all of their needs, however sometimes we fail to do so due to factors out of our control.

I hope this helps, thank you for contacting amazon with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Namrata p
Amazon.in
Oct 20, 2018
Updated by GenuineRichCustomer
Dear amit, swaroop, jeff,

Your criminal delivery agent mr. Sunny mobile number[protected], whom you sent to threaten me, kill me and beaten me because i asked for refund, due to his beating and fighting i got several injuries on my body including major injury on left side head.

I got to know from apartment security guard that your criminal delivery agent mr. Sunny mobile number[protected] is still found around the apartment whose intention is very clear that you had sent him to kill me, so that he is still roaming around near my apartment.

Doctor told me that i got minor fracture on left side head bone which may take minimum one (1) month to get recover using medicine and if still after that i faced problem then doctor will go with ct scan and head operation.

It's 15 days passed yet, i am still suffering from pain in head where the fracture has happened.

The way you are talking over email and phone, i can very well understand that you must have sent that criminal agent for beating me and threatened to kill me and beaten me continuously due to which i got serious injury on my both hands, legs and very very serious injury on head which is continuously paining due to blood vein broken and blood cot freeze due to which i need urgent operation of my head.

First you are beating the customer and then apologizing the customer after killing him. This clearly shows your intention that what you had sent criminal agent for beating and killing me intentionally when i asked for refund.

It must be you, not must it’s definitely you who have sent that criminal agent for beating and killing me.

According to below screen-shot and invoices the total pending refund amount is total inr 2, 61, 966.00 (Two lakhs sixty-one thousand nine hundred sixty-six rupees). Yet amazon is not refunding my money and looting more and more money from me.
Oct 20, 2018
Updated by GenuineRichCustomer
This product order number 48 mm wide double sided layer adhesive sticky tape 50 has been picked up a long days ago yet neither received replacement nor received any refund.

I have sent several emails yet they are neither responsing nor refunding my money rather tha giving template excuses that they have engaged transportation team to resolve the issue.

When it is about to take the money then they deduct directly and money does reach into amazon account but when it times comes for refund then they fraudsters starts giving excuses rather than processing refund.
Oct 20, 2018
Updated by GenuineRichCustomer
This product “lenovo tab4 10 tablet (10.1 inch, 16gb, wi-fi + 4g lte) slate black” has been picked up several days ago yet neither received replacement nor received any refund.

I had sent several reminder emails asking to process the refund but they always giving excuses that refund has been processed before 10 days, 6 days, 5 days, while refund amount still not reached into my account.

They are just cheating the customer money.

I have sent several emails yet they are neither responsing nor refunding my money rather tha giving template excuses that they have engaged transportation team to resolve the issue.

When it is about to take the money then they deduct directly and money does reach into amazon account but when it times comes for refund then they fraudsters starts giving excuses rather than processing refund.
Oct 20, 2018
Updated by GenuineRichCustomer
Hi,

Pfa and pfb screenshot of messages received from amazon.
This product lenovo tab 4 10 tablet and 48mm wide double has been picked up a long days ago yet neither received replacement nor received any refund.

I have sent several emails yet they are neither responsing nor refunding my money rather tha giving template excuses that they have engaged transportation team to resolve the issue.

When it is about to take the money then they deduct directly and money does reach into amazon account but when it times comes for refund then they fraudsters starts giving excuses rather than processing refund.

When i starts asking for refund the your send your criminal delivery agent mr. Sunny mobile number[protected], whom you sent to threaten me, kill me and beaten me because i asked for refund, due to his beating and fighting i got several injuries on my body including major injury on left side head.
Oct 20, 2018
Updated by GenuineRichCustomer
Hi all,

As per your executive miss namrata refund for rs.15463.00 has been already initiated on 11-october-2018 and today is 16-october-2018 yet refund has not reached into my account.
Could you please let me know the reason why refund has not been reached into my account?

Also, as you are removing the product from my amazon account from “my orders” list hence i am adding the product screenshot here for my future tracking so that if any legal action need to be taken then i can proceed accordingly as you already sent your criminal delivery agent to kill me when i starts asking for refund.
I have sent several emails yet they are neither responsing nor refunding my money rather tha giving template excuses that they have engaged transportation team to resolve the issue.

When it is about to take the money then they deduct directly and money does reach into amazon account but when it times comes for refund then they fraudsters starts giving excuses rather than processing refund.

When i starts asking for refund then your send your criminal delivery agent mr. Sunny mobile number[protected], whom you sent to threaten me, kill me and beaten me because i asked for refund, due to his beating and fighting i got several injuries on my body including major injury on left side head.
Oct 20, 2018
Updated by GenuineRichCustomer
Hi,

Pfa and pfb screenshot.
This product lenovo “jbl flip 3 portable wireless speaker with powerful sound & mic (Teal)”, “jbl boom box most-powerful portable speaker with 20000mah battery built-in power bank (Black)”, “jbl charge 3 powerful portable speaker with built-in powerbank (Black)” has been picked up on or before 10-october-2018 (A long days ago) from your criminal delivery agent mr. Sunny mobile number[protected] yet neither received replacement nor received any refund.

This is the same person who came on 11-october-2018, threatened me with wordings “do not ask for refund” and beaten me and try to kill me due to which i got minor fracture on left side in my head.

Can you please tell me why refund has not been processed while the product has been already picked up?

I have sent several emails yet they are neither responsing nor refunding my money rather tha giving template excuses that they have engaged transportation team to resolve the issue.

When it is about to take the money then they deduct directly and money does reach into amazon account but when it times comes for refund then they fraudsters starts giving excuses rather than processing refund.

When i asked for refund then you sent your criminal delivery agent mr. Sunny mobile number[protected], whom you sent to threaten me, kill me and beaten me because i asked for refund, due to his beating and fighting i got several injuries on my body including major injury on left side head.
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