[Resolved]  Amazon India — Curtains which i ordered..

Website:amazon.in

Hi,

I had ordered 3 set of window curtains and 1 set of door curtains on 31st aug, 2016 and i received the same on 8th sep, 2016 (Order no. Order #[protected]
I realised that i need 1 more set of window curtain of the same design for my home so all curtain should look same. So again i ordered 1 more set of window curatin on 9th sep, 2016 (Order no. Order #[protected]. I got a call from seller after 1-2 days (10th or 11th sep) that he (Seller) is not having the same design curtains. I told them that i need same design curtains for my home if they are not able to accept my second order then i have to cancel my first order too because i wanted all curtains in same design. When i told this to him, he said they will manufacture the same design curtain for me. And i got may second order on 21st sep, 2016, when i opened my packet it was different from what was order by me. Seller sent wrong order. Next day (22nd sep, 2016) i placed the return request for my both the orders and i called amazon and informed them everything what was happend, they have promised me that they will talk to seller and refund my money. I told them if they are not ready for refund i am okay with replacement but i want same design. Since then i am just taking follow ups. I have called them 12-15 times and i have email communication but everytime i need to expain them everything everytime. Why dont you make a note/ comment when customer inform you about something. Why customers have to explain everything to everybody. These people are so confused. It was a prepaid booking by my credit card. Now they have told me to courier both the packets and i have to pay for these couriers. Today around 1 pm i spoke to utkarsh from amazon it was half n hour call and i told him everything i requested him to please drop me a email whatever the communication was so i should have something in written. He promised me that he will send me a email but still i am waiting for his email. He told me that when call will disconnect i will get some link where i have to give him some good ratings but i told them if you solve my problem then only i will give a good ratings/ feedback. I think they are more concerned about their ratings instead of solving customers problem. I also spoke to pukita from amazon today but she has not done anything. Just false promises. I am a regular customer of amazon and i ordered this product for navratri which is already started but i have not got the product i wanted. You have spoiled my festival. This was my last shopping with amazon. I will make sure that i will tell this incidence to my collegues and freinds so they will be careful. Amazon guys you really need good training. Your services are just going down day by day.
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Jan 3, 2017
Complaint marked as Resolved 
thanks
Amazon India customer support has been notified about the posted complaint.
Oct 10, 2016
Updated by kritikaC
Please refere the details given in above complaint which i have already filed-

Seller has got both the couriers on friday (7th Oct, 2016) but still they have not started the refund process. When i called him up today he said he is in his village and he will initiate my refund on wednesday. Not sure that they will do that on wednesday.They are just making excuses. Amazon should take care of my refund. Why do i need to take follow up everytime. The order was placed through Amazon site so this is their responsibility to take care of it, But they are just not doing anything. Unprofessional people. And why do you tie up with such sellers who doesnt care of their customers. This is more than 1.5 month now. I have all email communication as a proof since when i am taking follow up.

Amazon do something or else just stop doing these fake promises and unprofessional behaviour and (Tambda home furnishing) Seller stop making excuses. Still giving you a chance if you dont want to refund my money. atleast replace it. I have paid total Rs.2500/- for the products (which includes 08 pieces window curtain and 02 pieces door curtains). This is big amount. So refund or replace your choice but atlease reply. This was the last shopping with Amazon.
Oct 10, 2016
Updated by kritikaC
Seller contact number - [protected]/[protected]
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