Amazon India — Defect Samsung Item delivered by Amazon, Samsung M31 attached the details

Hi,

I am Ashok, my mobile number is [protected], I have ordered a Samsung M31 assuming the features provided are best.
But this time, It's the worst model I ordered from Amazon with defects increasing

1) But received product with volume low from beginning,
Adjusted with low volume,

2) The phone used to get switched off automatically from february month onwards.

3) Soon the color of the display, is changed almost half of the screen unable to see, from March onwards

4) In April 28th, the screen display completely gone,

From April 29th i am not able to use my phone, and with Lockdown In Andhra Pradesh, India,

With Extending Lock down,

Till now, I am using a different model phone, with no more trust in the Samsung M series as my cousin
who bought the same model is also suffering with his phone defect

Attached the phone details.

I request kindly take back your Samsung M31 Phone and refund the Full amount As the product is defective.

raising the issue, I have a Warranty period.

Kindly take this issue seriously and take back this Samsung phone and Return the money to my account.

My cousins purchased the same model from Amazon along with me, they are also complaining that the RAM is slow,
the phone is slow, no photo clarity but mentioned 64 MP, expect the storage 128 GB, it's a waste Model completely

Remaining all information or features are not at all satisfactory,
Kindly arrange for collecting the phone and arrange for Refund, as i am stuck with Lockdown.

Thank you,
Ashok dvs,
[protected]