Amazon India — defective product supplied by amazon india

Address:

Mumbai City, Maharashtra, 400078

I had purchased a yi 88012 action camera from amazon india. Below are the details of the order. Am also attaching order detail.

Order no:[protected]
Order date: 14-sep-2017

I am unable to uise the product since it is not coming on.
I had also purchsed original xiaomi yi action camera water proofing case & accessories & invested @ 7000/= for the same.

However the camera is not coming on & i had called amazon india, the executive just did not bother to log a complaint & instead asked me contact xiaomi india - yi camera division, upon contacting xiaomi they said they dont provide service as they dont sell the product.

I fail to understand how a company is fooling customers saying that the product carries warranty & then refuse.

Can you please let me know the process to legally file a case against amazon india, so that i can get a refund / replacement of the product from amazon india.

It is disgusting to say that inspite of buying so many products from them, they are not providing service to their valued customers when the product is genuinely defective.

Daniel
[protected] / [protected]
[protected]@gmail.com
[protected]@hotmail.com