Amazon India — delay in delivery inspite of charging twice for the same product, to same destination.

Address:

Tiloi Bhawan, Lucknow, Uttar Pradesh, 226001

This is in reference to the following details:
Order date: 31-oct-2019
Order #:[protected]
Order total: 520.00 (2 items)
Shipment details: standard delivery
Dispatched:06-nov[protected]nov-2019
Payment : done

I have not yet received the order - (Package). It's more than the expected time. Moreover i ordered 2 books for the same address and have been charged twice.

It is really poor service and not expected from amazon.
Kindly deliver as soon as possible
Thanks
Mayurika singh