[Resolved]  Amazon India — Delivered empty box, item missing

Address:

Appario retail private Ltd Village - Bhaukapur Tehsil - Sarojini nagar, Mohan road, lucknow, 226401 Logigo LLP Pvt Ltd. Uttar pradesh india

I ordered the Noise Colorfit Ultra watch on 20th November, which was delivered to me on 21st November, but when I unboxed it, I found the watch box was unsealed, and the watch and the charging cable were missing from the box, so I immediately Contacted Amazon customer service, they took me 5 days for investigation, after 5 days again I contacted them, they told me that we have delivered the right item to you, we cannot help you with this, then I Contacted social media team, sent them mail, and tweeted, social media team also took 4, 5 days from me to do investigation, yesterday on 1st December I got their mail, in which they mentioned that we Sent item in perfect condition, we can't help you, we can't issue your refund, and I'm mailing and tweeting them again and I'm not getting any updates from them, customer service and social media team no one is helping me, i just want my refund, i am waiting from last 12 days, now i'm frustrate, this is harass, now I want to know that, you are saying that, we have sent the right item, then how can the item be missing from the box, from where, the item got missing, while I have been delivered empty box, i just want that my investigation should be started again, and it should be checked properly, where is my item missing, I request you to check it properly, and provide my refund to me as soon as possible.
Order id: [protected]