[Resolved]  Amazon India — Delivered empty box, item missing

I ordered the Noise Colorfit Ultra watch on 20th November, which was delivered to me on 21st November, but when I unboxed it, I found the watch box was unsealed, and the watch and the charging cable were missing from the box, so I immediately Contacted Amazon customer service, they took me 5 days for investigation, after 5 days again I contacted them, they told me that we have delivered the right item to you, we cannot help you with this, then I Contacted social media team, sent them mail, and tweeted, social media team also took 4, 5 days from me to do investigation, yesterday on 1st December I got their mail, in which they mentioned that we Sent item in perfect condition, we can't help you, we can't issue your refund, and I'm mailing and tweeting them again and I'm not getting any updates from them, customer service and social media team no one is helping me, i just want my refund, i am waiting from last 12 days, now i'm frustrate, this is harass, now I want to know that, you are saying that, we have sent the right item, then how can the item be missing from the box, from where, the item got missing, while I have been delivered empty box, i just want that my investigation should be started again, and it should be checked properly, where is my item missing, I request you to check it properly, and provide my refund to me as soon as possible.
Order id: [protected]
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Dec 2, 2021
Complaint marked as Resolved 
I am contacting amazon everyday since last 10, 12 days, but customer executive is not helping me, he is saying, we cannot help you any more, and he talks rudely to me, and cut the call, saying, that your case is being handled by social media team, you contact them by sending mail, social media team will give update in 24 to 48 hours, I am already waiting for last 12 days, and yesterday I got a mail from the social media team, in which it has been said that your investigation is complete, we have delivered the product in intact condition, but i got empty box, now I am very frustrat, I want Amazon to start the investigation again and properly check where the item went missing, and issue me my refund as soon as possible.
Amazon India customer support has been notified about the posted complaint.
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