Amazon India — delivered item is mismatch and customer care can't resolve above now

Address:

C/o Webber associate 4th floor Thrissur trade centre,thrissur, Thrissur, Kerala, 680001

My name is jickson i'm purchased following item from big billion days 2019. Every time amazon notification belongs to product details and item details finally i recieved product are entirely different from amazon adds. But costomer care compelling me to re order, and amount they refunded. But my right i'm purchased displayed product with particularly value. They can't ship that product, and their authorities should penalize for wrong product description and shiping. But their persons says amazon pay balance is their own offer, not my money. Finally i'm contacting appalette authority and that person only told amount refund and not about their own products assurance and commitment, please note the problem is not solved yet, i need judicial notes and help
Order date

04-oct-2019

Order #

[protected]

Order total

1, 198.50 (1 item)

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