Amazon India — delivery and seller issue

Address:	Chandigarh, Punjab
Website:	Amazon

The issue that i have experienced was: i didnt got my order on promised date even when the company has already given a long waiting period to get the order i. E i ordered the oroducy on 24 october but i didnt got it till 15 november even and now the site is showing it will be delivered to me till 21 october. I tried to contact seller but he replied with just a single message that is they have issued my refund but neither i hot the refund nor my product this is soo unprofessional for such a site like amazon.. Will never shop from amazon again
I want a compensation and refund too for irritating me soo much as i have waited for my product for 20 days and still didnt got neither the product nor refund
I look forward to your prompt response on this matter. As recommended by trading standards, i would like to keep a complete record of my case, so please reply back via this email account.