Amazon India — delivery not done but status updated as delivered and delivery receipt signed - serious crime and fraud by amazon

Today morning i got sms that my product is out for delivery mentioning the delivery agents number. I called him at 2 pm today to check and confirm him on the address. There after at 6 again i called him, and he said he is coming for the delivery. Then at 7pm i got a sms and email from amazon that deliver is done. To my surprise i immediately checked on my app and site where i found it's clearly written product is delivered and acknowledgment slip is signed by me. Imediately i called the delivery agent but he didn't answer my call. Then i tried from other number after sometime then he said, my fuel was finished so i couldn't deliver today. On asking why you mentioned that's it's delivered on which he replied i was having the target to deliver it today. I said i am going to log a complain on which he said "jo karna hai kar lo" and disconnected the call.

I then called amazon customer care at 9:03 pm and told the executive everything. He showed his empathy and said your complain is logged and we will take immediate action. You will sms and email with the details about your complain.

I waited for 1 hour then i again called amazon customer service and i asked the executive to give me the details of the complain i logged. He failed to provide me any information as there was no complain logged by the previous agent and also he refused to provide the previous agent's name and id.

This is serious crime and a case of fraud against me. How come amazon can do my signature?

My order id is order #

[protected]

And tomorrow first thing in the morning i am going to log an fir and then will move to consumer forum with all details.