Amazon India — Did not deliver paid orders. Not refunding

Address:	560055
Website:	www.amazon.in

Hello

I had placed 3 paid orders with amazon since 13th december 2016.All the orders had been dispatched but not delivered. Everytime the ordered items reached the nearest courier facility, they sent them back to amazon consecutively 3 times.

The Amazon Transportation services ( ATS) was assigned by amazon to deliver all my orders despite various complaints being registered in the past.

This courier is unprofessional and always damages my orders by mishandling them everytime and did not deliver any orders.

I did not get my refunds. I always get other company's refund on time but only amazon's refund does not reach my account. Amazon keeps telling they can't help and contact bank. I have to go to the bank everytime to locate my refund.

I have faced a lot of problem last time locating my refunds from amazon .

Why do you put a customer through so much trouble everytime.
Now amazon has cancelled 3 orders and there are 3 refunds pending and not even single refund has reached my bank . Amazon gives a transaction id and tells to contact bank like before and bank tells me to visit bank during these days of demonetization.

I am going through a lot of trouble as a customer just to locate my refund, nobody helps nor the bank or amazon . They keep saying refund is processed and its now your problem and the bank.

Then why do you not deliver my orders. If amazon would have delivered my orders then there would not have been an issue of refunds in the first place. Its amazon 's and the courier's fault that all the orders were undelivered and refunds had to be issued. No delivery was attempted at my house ever and they returned my paid orders without my permission.

Now i had to place double orders, i had to order all those things 2nd time from a different place & one from amazon again . I had to spend money twice and i haven't received a single refund or any of the ordered items.

Currently amazon is having pending orders and pending refunds. Kindly deliver the pending orders safely undamaged and on time properly professionally and the courier people must not misbehave while delivering the orders to customers.