Amazon India — disgusting service by amazon

Address:	Pune, Maharashtra, 412101
Website:	www.amazon.in/gp/css/order-history/ref=orders

Hi,

I am not sure where this email will go. But still I would like to complaint about what I am facing over here from last 2 days.

I have ordered product HP DeskJet Ink Advantage 2135 All-in-One Printer on 6th August and it was delivered on 9th Aug however, your website shows that its delivered on 8th which is not, I had call with customer care about the same on 8th Aug. Leave it the main thing is as below:

I did not checked product on same day when it got delivered to me, I got chance to check the same on 16th Aug and I found that product inside box and box seal was already broken, Also cables inside box was missed, and I call customer service right away. They insure me I will get product replacement and updated me how replacement will work. Person I contacted on 16th Aug and who place the replacement order was Aravind C. He asked me preferred time to pickup the package, and I preferred the morning time on 17th. So he schedule it between 10AM to 1PM on 17th August.

FROM HERE THE DRAMA IS STARTED BY AMAZON, Nobody came to pickup the package in schedule time. As per your policy my replacement not dispatch until my existing package reach to you. So I again preferred to call customer service and I got connected to Sadhika V. around 3PM IST. I discussed this issue with her and she said she will takecare of this issue and she assured that pickup will be complete by end of 17th Aug. Here check what she wrote to me in email :
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DRAMA NUMBER 1 :
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"Hello,

I understand that you want to know why the pick up for the HP DeskJet Ink Advantage 2135 All-in-One Printer is not completed yet.

I’ve checked the details and see that the return was initiated on August 16, 2017 and it is scheduled to be picked up on August 17, 2017 .

I can assure you that the pickup will be completed by August 17, 2017 .

You may track your return of the order here:

https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

Thank you for choosing Amazon.

We look forward to see you soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Sadhika V
Amazon.in"
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I was waiting for the same but nothing happen on 17th Aug. I patiently wait for your logistic guys to pick up my package on 18th till the 2PM IST. But again nothing happen so Again I call your customer care and I got connected to Ankan, he talked to me almost 1 hour and resolution of spending 1 hour with him resulted BIG ZERO. He assured me pickup will be happen today, He said over the phone he spoke with logistic facility and they inform that person already out to pickup the product. See what he wrote to me,
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DRAMA NUMBER 2:
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"Hello,

It's really unfortunate that the pickup got rescheduled yesterday and that it rolled over to today<
and I'm so sorry to see this happen. However, the update shows that the pickup agent is already out for pickup and will be done by this evening.
I request you to wait till 8, this evening, so that the product is picked up.
If not, please feel free to give us a call and request a cancellation of the replacement.

Thank you so much for understanding.
Appreciate your patience.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Ankan
Amazon.in"
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I asked him to follow up with me at 6:30 PM to check whether pickup is completed or not, I have recorded call with Sadhika as well as Ankan, Here attachment option is not available else I will surely upload the same I believe you have the same. When he did not make call at 6.30 PM I waited till 6.45PM IST, I again preferred to call customer service where DRAMA NUMBER 3 STARTED WITH PERSON ABBAS who claim he is from ESCALATION Department. But sorry to say he speak like parrot who repeat the same thing which was done by earlier 2 representative. That call was about 55 minutes and RESOLUTION ON THAT CALL AGAIN ZERO.

Through out the day and call with customer care, I was telling them that I will be outof station from tomorrow morning till monday evening. This ABBAS provided me possible solutions as below :
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DRAMA NUMBER 3:
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"Hello,

This is Abbas from Amazon Escalation team.

I can completely understand your frustration and annoyance with this situation as the pick-up for the HP Desk Jet Ink Advantage 2135 All-in-One Printer, Please accept my sincere apologize for the inconvenience that has been caused to you.Trust us disappointing you was never our intention.

As per our conversation I understand you want the replacement to be dispatched, However you seem to be a reasonable man to me and I hope you understand that we are bound by the policies as well that needs to be followed and hence until the pick-up is completed we will not be able to release the replacement.Hence understanding your urgency, I've personally contacted our transportation department and requested them to pick-up the package at the earliest on a priority and we kindly request you to provide us 24hrs to get this resolved, Your patience and understanding is highly appreciated in this matter.

Also here are the alternative options that can be done:

1. If you are not available by tomorrow you can hand over the product to neighbour/ security guard and will get the pick-up completed.
"My question to him, In case at my neighbours place if package got hurt OR If my society security Run away with package who will be responsible ?? Is is valid question amazon ? If it is he simply refuse to take responsibility about situation so let me know on which basis he asked me to hand over package to neighbour/ security ??"

2. You can self return the package to Thane Mumbai by visiting nearest courier facility and will help with shipping charges.
"Why?? I placed order on amazon I paid money to you, you sent me DEFECTIVE PRODUCT, YOUR COURIER FACILITY FAILED TO PICKUP PACKAGE ON SCHEDULE DATE AND TIME then WHY SHOULD I BROTHER MYSELF WITH THIS NONSENSE THINGS, WHEN YOU KNOW YOUR COURIER SERVICE IS WORST SERVICE AT ALL THEN WHY YOU SCHEDULE THE PICKUP EARLIER ???? AND NOW YOU ARE PROVIDING SOLUTION LIKE THIS, SHAMELESS PEOPLE"

3. We can also try to create pick-up from the new address to which you are travelling.
" WHEN YOU GUYS FAILED TO WORK ON TIME IN METRO CITIED LIKE PUNE, MUMBAI, HOW YOUR REPRESENTATIVE DARE TO PROVIDE THIS SOLUTION IN VILLAGE< I ALREADY TOLD HIM I AM GOING TO MY VILLAGE TWICE OR I BELIEVE MORE THEN TWICE."

I understand you want the pick-up to be completed by 12am midnight however the courier team will be working by 8pm and hence my humble request to wait till tomorrow and will complete pick-up at the earliest.

We being a customer centric company, we certainly don’t want our customers to face any kind of inconvenience.

We value our customer's trust above all else it is the foundation upon which Amazon was built.

Thanks for your patience and co-operation in this matter as we continue to work on it.

We look forward to seeing you again.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Abbas K"
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When I asked him to connect me to higher management he simply refuse it with reason policy, I asked him to dispatch my replacement and schedule your pickup whenever you got time he simply refuse with policy reason, I asked to refund my money he again refused with SAME POLICY REASON, If he is in ESCALATION DEPARTMENT AND HE IS DOING NOTHING FROM THERE WHY HE IS THERE, I WILL SAY KICK HIM OFF FROM ESCALATION DEPARTMENT.

NOW< MY QUESTION TO YOU AMAZON AND WHO EVER WHO IS READING THIS EMAIL, I ORDERED PRODUCT ON 6TH AUGUST, TODAY IS 18th AUG and its 10:15PM, I DID NOT USED PRODUCT WHICH I BUYED FOR SOMETHING, AND ALSO I AM 100% SURE THAT I CANT USE IT UNTIL NEXT WEEK, WHAT IS MEANING TO BUY SOMETHING FROM YOU, WHAT IS MEANING TO ORDER SOMETHING FROM YOU?

PLEASE AND ME ABOUT THE SAME.

SHAMELESS SERVICE FROM AMAZON.

REGARDS,
NILESH