| Address: | 560103 |
| Website: | amazon.in |
On 13 of nov 2017, i had placed an order for laptop - "hp pavilion 15-au626tx 15.6-inch laptop (7th gen core i5-7200u/16gb/2tb/windows 10 home/4gb graphics), natural silver"
The laptop was on offer and available too. So i ordered two laptops. (Please refer snapshot attached)
Today (15 nov 2017), after 2 days i get an email saying due to out of stock issue they can not deliver the product.
If it was out of stock, why did they accept the order at first place? How did the order got placed successfully?
I called customer support and asked the reason for this cancellation:
At first, he said it was stock issue, then they said seller canceled it, soon after they said please reach out to seller
Why will i reach out to the seller? If i have to do this then why will i choose amazon to order products?
Again i reached out to customer care this time via online chat, now they made up another story saying:
"i have ordered same product twice that is why it got canceled."
Really? I said what if i want to gift two laptops to two different people? Will they cancel my order? Also, why do they ask the number of quantity while booking? If they do not accept multiple orders for the same product?
Moreover, there were 3 products one my friend bought and remaining two i bought, i asked customer care person, my friend ordered only one product why did he get the cancellation email?
This is a fraud and breaking of a promise by the amazon and the seller. They are uploading products for cheap rates which provokes a customer to buy and then if someone orders they just cancel it automatically without any proper justification.
At last, they say to add the same product to wishlist to get it in future? My question here is: will i get that product at the same price?
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