[Resolved]  Amazon India — Fake product No service LPG gas leakage from last month.

Hello Team,

This is regarding an order of Thermador GAS stove purchased. I have placed the order on the 26th of July and it is derived in the first week of Aug.

Once I received the GAS stove I have installed it from my GAS agency person later on we were getting an LPG gas smell throughout the day.

So I called my GAS agency person to check the GAS connection and found leakage in the GAS stove.

After that, we are shutting down the GAS connection from the cylinder valve after use.

I have tried to raise the complaint with Thermador however there is no customer care. I got a WhatsApp number on which I registered the complaint on 25th August.

They registered my complaint with “247Around” and the complaint number is ID NJ-[protected]. No one visited my place for repair I also tried to call on their support number “[protected]” which never answered.

After that frustration, I raised the concern with the consumer forum however they were not able to get any details of Thermador India as there is no official mail ID as well as customer care number.

Afterward, I dug for Thermador and went to know that it is a popular brand in America and I got the parent company details of Thermador.

The parent company of Thermador is BSH appliances so I shared the BSH details with the Indian consumer grievance team and They raised the concern to BSH home appliances.

On Saturday(4th Se) I got the call from BSH legal team and they said that “we are not selling any Thermador home appliances product in India. It is a fake company and Amazon sold you the fake product. We will share our reply to the Indian consumer grievance team”

Now I am frustrated because of security concerns as it is an LPG gas leakage that can cause an accident at my home.

I need your kind intervention in this matter as it is sold by your team.

Refer to attached details of the order, Video of GAS leakage.

Order Number:[protected]

Kind Regards,

Nilesh Sawant.

[protected].