Amazon India — Fraudulent

On 11/03/17 I ordered for a Micromax Q55 (Order#[protected] mobile battery from Amazon costing me Rs. 340 (free shipment). Around 18/03/17 I received a parcel from Amazon's seller called A_STAR Storefront wrapped under the packaging of askmebazaar.com. Inside the package was a mobile screen protector, a plastic lamination film for a mobile device which was so low in quality that it would not even cost 20 Rs. in the market. Since this was a mobile screen protector that I received & that again wrapped in the packaging of askmebazaar.com's cover, I failed to figure out then that it was delivered against my placed order through Amazon for the mobile battery.

When I was through with the last expected date of delivery for my mobile battery, i.e. 20/03/17, I called up Amazon on 21/03/17 & inquired about my order. The executives would tell me that they too failed to track the order & could not figure out as why I did not receive the battery yet.

It was late that I realized that the seller sent me the wrong product rather than what I ordered for, i.e. mobile screen protector instead of the mobile battery. That is when I repeatedly called up Amazon but their executives did not entertain me properly. Finally, on 24/03/17 I had an email from the seller of the battery, i.e. A_STAR Storefront, asking me to proceed for the return of the product through Amazon's website/application. I proceeded the same on the same day.

Since then, I neither heard from the seller, nor from Amazon.

Finally on 27/03/17 (today) I called up Amazon & ask them about my order's complaint status. The executive asked me to return the product on my own, though Amazon has its own pick up services. I repeatedly requested them to arrange the pick up of the parcel from their side but they declined giving me the excuses.

I live alone & due to my job schedule it is not possible that I do the delivery on my own.

Amazon has been troubling me unnecessarily & not doing the needful it is supposed to do.

Also, this looks a case of fraud for the seller sent me the cheapest item than what I ordered for & worth much more than that.