Amazon India — gift card coupon

Address:

Warangal, Andhra Pradesh

Dear sir
This is bharath ballu
My friend Karthik reddy was purchased ( on 28th October 2018) a Amazon pay
gift card worth of Rs.1000/ -for pre booking of OnePlus 6T mobile ..
He pre booked the OnePlus 6T mobile from his amazon account using the
Amazon gift card id. [CC REMOVED] ( Registered mobile number
-[protected] ; email id - [protected]@gmail.com )
On 28th october 2018 ..

He sent gift card to a mail id of me i.e. [protected]@gmail.com

He placed the order and made full payment of Rs. 41, 999/- on 3rd November..

But he didn't get any coupon code for the OnePlus type -c bullet earphones
even he done the prebooking ..

I supposed to call amazon customer care, they are telling that " sir, you
done a mistake of selecting the echo gift card instead of email gift..
I was called Amazon so many times for how to prebook the mobile.. i followed
the instructions what amazon said .
Amazon is only the responsible for misguiding me in selection of gift card
amazon customer care didn't tell me to select the email gift card .they tell me
select the gift card only ..

Please solve my problem as much as early,
Thanking you,
BHARATH BALLU
KANMANTHA KARTHIK
Contact number ( [protected] )