Amazon India — got a fake product

Address:	Amritsar, Punjab, 143001
Website:	www.amazon.in

Order #[protected]
14 october 2018
Wd my passport 4tb portable external hard drive (Yellow)
I ordered this hardisk & got a fake hardisk which describes as below
Segates 4tb box (Inside it a damaged opened 256 gb hardisk)

After complaining so many times to amazon nobody is coming to pick up the fake product & my 7551/- amount is stuck they are not refunding nor giving me my product.

I have their all call recordings when ever i call them every customer representative assures & guarantees me that next day your pick up will be done
Still resolution to this
+91-[protected] mr. Abhishek mahajan