Amazon India — guaranteed one day delivery late. delivery boy rude.

Address:	Mumbai City, Maharashtra
Website:	www.amazon.in

I delivered an american tourister casual backpack through one day delivery . The delivery boy came down my apartment and started convincing me to come downstairs from the fourth floor.Does amazon deliver at the doorstep or on the road. The delivery boy denied his duty to come upstairs and delivery at my home. I denied to go downstairs as i was fasting in the holy month of ramadan. On calling the delivery boy was rude and using rough language. I called amazon customer care and discussed my issue. I was told that i will receive my parcel from another the courier the same day . I waited for about 6 hrs then before 9 pm i contacted the customer service again . I was promised that i will receive the parcel before 9 pm. I didn't receive the parcel and after 9 pm i contacted the customer service and was promised that the parcel would get delivered before 10 pm. I didn't receive any. And then contacted again the only words they could say was that they apologise and i will receive the product the next day. So who is responsible for the inconvinience caused to me? What was the point of opting for one day delivery if i were to receive the product after two days. Amazon has the worst delivery service. The delivery boy named Vijendra was so rude in language. Amazon think their company is very big and don't know that what a single customer can do.Worst company ever.