Amazon India — home sparkle[protected]

Address:	New Delhi, Delhi, 110018
Website:	www.amazon.in

I received a product which is too small and quality of product is not good. After that i initiated the product return request. Pickup guy came to nearest to my house but did not locate my address so went back. And then amazon customer service guys - prasana / samue on chat confirmed that i can return it back through my own courier partner and they will refund the same along with courier charges. Now its been more than 7 days but every one is making me fool and playing with it. Can anyone provide the solution? I received a call from amazon today and karthikeyan who was so rude and unprofessional told me that refund can not be done. Is it my mistake to accept the order from delivery boy when i was not interested in making payment of small product. After they false commitments given by amazon customer centre. See, i want refund else i will take it to the consumer court.