Amazon India — HP laptop battery

I ordered HP laptop battery and red tape shoes separately from Amazon on 30/09/2022, shoes delivered on 4/10/2022 and battery was missing in the package.
I made two orders separately, but amazon sent both items in one package when i received it I got shoes and battery was missing.

I complaint to customer care about it, they said that their team will investigate about it, after investigation they said delivery was made successfully so can't refund the amount.

I contacted them so many times, but they are repeating same thing again and again.
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