Amazon India — htc one m8 - wrong and defect/duplicate product received

Address:	500015
Website:	www.amazon.in/gp/product/B00KGWRK8W/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

Worst service policy - amazon india

Firstly, i have received a product which belongs to europe market.

1. I ordered color – gold, but i received grey. Though the box says gold.
2. The screen alignment is incorrect - heavy risk of getting exposed to dust, water, moisture etc
3. The hands-free is duplicate – no bass, my previous mobile is also htc one m8, its hands-free was beats and was amazing. But this one’s sucks
4. The charger is not suitable for indian sockets. This means, this mobile is not to be sold in india!, however, i don’t care.
5. Mobile is getting heated on charging.
6. Mobile switched off automatically after reaching 30% of the battery health.

I was promised for a replacement, but now they are saying that due to the product unavailability, they will refund the money.

I have taken the product on exchange (Rs.2200), i have exchanged a mobile which was working fine.in-return i got product is a defect one/duplicate.

Amazon, support center is so pathetic, that they do not understand the customer feelings! Very poor!

I want them to address my issue/ change the policy for the cases like mine.

Frustrated customer,