[Resolved]  Amazon India — huge disputes on interest deduction in actual against emi & interest breakup declared by amazon while booking of item on no cost emi

Dipa das

Tue, jun 23, 10:06 am (3 days ago)

To amazon-pay, cs-reply,
Hello team amazon,
It's still pending, pl treat this as very very important and urgent.

Thanks,

On tue, jun 16, 2020, 4:09 pm dipa das wrote:

Hello team amazon,
Pl find attached screenshot of my sbi credit card statement where interest on emi charged rs.510.12 which stands rs.12242.88 (510.12*24) against no cost emi discount of rs.6679.80 only apart from 18% gst.

But as per amazon offer as stated in point no.2 in your mail below that sbi will charge you total
Interest of ₹ 6, 679.80.
However, this interest has already been offered to you as no cost emi discount at the time of purchase.

Then why sbi is now charging rs.510.12 as interest on emi per month till 24 months which stands extra amount of rs.5563.08 (12242.88-6679.80) which was not discounted on no cost emi while purchased from amazon.

This needs full clarity with necessary corrective action from amazon end on urgent basis.

Hoping for early action and favourable response from your end,

Thanks in anticipation,
Dipannita

Mail received from amazon on 26.05.20

On tue, may 26, 2020, 12:21 pm wrote:

Amazon.in
Order details
#[protected]
Hi dipannita,
Congratulations! You have availed no cost emi discount on your order using your visa card ending in 3199 on 26th may 2020.
Order summary:
Total ₹ 48, 490.00
No cost emi discount: -₹ 6, 679.80
Instant bank discount: -₹ 1, 000.00
Order total: ₹ 40, 810.20
Interest (Charged by bank): ₹ 6, 679.80
Total cost (Payable to bank): ₹ 47, 490.00
Emi (Payable to bank): ₹ 1, 978.75 x 24m
!
To make things easier, we've outlined a few things to note about no cost emi. Read below to know more...
1) within 4-7 business days, your bank will reverse the charge of ₹ 40, 810.20 and convert it into emi. Initially, your card will be blocked for ₹ 40, 810.20 and with each installment you pay, your limit will get released.

2) your bank will charge you total interest of ₹ 6, 679.80. However, this interest has already been offered to you as no cost emi discount at the time of purchase.

3) as per government regulations, 18% gst will be charged on interest amount which will be approximately ₹ 1, 202.37 and will reflect in your monthly statements.
Have more questions, please visit www.amazon.in/nocostemi for more details
We hope to see you again soon!
Amazon.in
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Aug 25, 2020
Complaint marked as Resolved 
No, It's not resolved at all. Said matter is still pending without any response from Amazon end. Gentle reminder no.2 It's still pending without any response from Amazon It's not yet resolved without any response from Amazon end
Amazon India customer support has been notified about the posted complaint.
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