Amazon India — I am complaining about an order that I didn't received and they used my money

Address:	New Delhi, Delhi, 110009
Website:	Amazonindia.in

On 23rd of october i ordered a nikon d3400 dslr from amazon prime sale. It was sold by mamidi narayan murthy. it was supposed to be delivered on 31st of october. I was tracking the order on hunty.in. It showed that the order had reached delhi on 30th of october and was out for delivery on the same day but the order wasn't delivered. On 31st the tracker id was showing the same message of out for delivery bit not delivered on that day too. Then for 3 days the website showed no updates. The order was supposed to be delivered till 2nd of november so i tried to contact the seller through emails. I also contacted customer care service of amazon, they said that the seller would contact me in 24hrs but there was no sign of him. On 3rd of november the site was updated and it said the order is out for delivery again. But it didn't reach me. On 5th of november the seller initiated a return of the money, till then i kept writing mails to him but there was still no sign of him. So i contacted amazon on 5th of november, they further contacted to seller and i got to know that my package was lost and they didn't inform me about that. I asked amazon to convey the seller that i don't want refund, i want want my package since i waited 2 weeks and wasted my time on tracking it and on customer service. They told me that the seller will contact me in 24 hours but there is no sign of him till now. Then i get a mail from amazon that the reason for refund is customer return, i mean how can you blame a customer for this even when he didn't ask for refund. There is still no sign of seller, and the tracking service's website is not working. You just used my money for festive season and then they return it, this is the service we get through amazon. i made the payment through credit card so the money will be reflected on credit, that means i have to use that money on credit, otherwise it's blocked. I am very disappointed by amazon's service and hence i am going to file a case in consumer court against amazon. every day i wasted at least an hour i making calls, writing mails. Amazon service has no solution for a replacement of my product so i don't have any option left but to file a case against you and reach out media for not using amazon anymore. This isn't the first time it has happened. On 15th of september i ordered a temp. Sensor, it was lost too. I had to order it again. It wasted a lot my time.