Amazon India — i am complaining about fraudulent debits to my, account of rs26 778.00

Address:

Bangalore, Karnataka

From
Mr avinash nargundkar
Permanent address:house no.19/429 “renuka nivas”
Forth main, third cross, rajatgiri
Dharwad-580004 karnataka
+91 [protected]
Address booked for delivery:
Mr avinash nargundkar
Present address:f-d, golden daffodils apartment.
First cross, kodihalli
Hal iii stage
Bangalore-560068
To
Senior executive, amazon india ltd
Bangalore
Dear sir
Sub: fraudulent debit to my savings bank account with karnataka bank ltd, dharwad to the tune of rs26, 778.00 on 18.11.2018 regarding my order no. Order #[protected] for purchase panasonic p100 (Blue, 1gb ram, 16gb storage) on 17.11.2018/18.11.2018

With reference to the, i wish to narrate the sequence of events leading to fraudulent transactions in my sb account with karnataka bank ltd, dharwad main branch, having atm card no.[protected]. We had booked above order for purchase of one panasonic p100 mobile set at a cost of rs4, 999.00 and in the website it indicated refund of 50% of purchase amount as it is our first purchase.

1. In order to know refund status of 50% amount, we searched customer contact number in the website and got phone number[protected] at 08.50 am which was not reachable.
2. There was another telephone number indicated as amazon customer care number[protected], which was tried at 08.53 am and got no reply.
3. Then we immediately received inward call from phone number [protected] saying mr rahul kumar sharma, from amazon customer care and enquired the grievance and we informed him of refund of 50% amount of first order through online and requested for details of the card number, cvv number and started asking for otp number.in the hope of getting refund for 50% we provided the details, in good faith and we started getting messages of deduction of amounts as under:
Sl amount debited time of debit
1 rs4, 780.00 08:85:38
2 rs9, 999.00 09:00:13
3 rs2, 000.00 09:03:09
4 rs9, 999.00 09:05:32
Total rs26, 778.00
Mr rahul kumar sharma continued to promise refund of amount of 50% while the above fraudulent transactions were being carried out, and the same cannot be refunded without providing otp numbers.
The above debits are apart from debit of rs4999.00 at 00:16:12 hours which is genuine transaction.
4. There was no refund of 50% of amount which we were expecting.
5. The telephone number[protected] was taken from amazon website.
6. After this one mr varma projecting himself from head branch, amazon, mumbai with number [protected] called asking again for next otp and also informed that he will send a link for refund and which has to clicked to get refund. Now we had suspected fraud and did not open the link and he was enquiring about balance in the account also which we did not share.
7. At about 10.45 am one mr dilip kumar, from hyderabad called with number [protected] and promised refund and he informed us to download any desk software to the mobile number registered with karnataka bank ltd debit card and provide details for refund, which we have not done, suspecting further fraudulent intentions.
8. This being our first experience with amazon turned out to be worst experience and we seek refund of rs26778.00 wrongly debited to our account.
9. We request you to verify your branches or telephone number –hyderabad [protected], mumbai [protected] mr varna and bangalore [protected] mr rahul sharma to know whether any of your employees are involved in this fraud.
10. We have also informed karnataka bank ltd to block the card and they have blocked the same immediately.
11. The matter was informed to your customer grievance number[protected] and had a talk with ms disha and she promised to record the complaint.
12. We seek your immediate intervention and request you to refund the amount of rs26, 778.00 wrongly debited to my account.
Thanking you
Place: bangalore yours faithfully

Date:18.11.2018 (Avinash nargundkar)