Amazon India — I didn't receive my refund for amazon,3 month passed already.

Address:757028

Sir, I had ordered a item in Amazon through my Rupay debit card amount of 2, 099. I cancelled the item due to some issue. So they refund my amount and give me a refund reference no. But my amount is not credited to my account. Three month passed already, I have done all the formalities.
Kindly solve my problem as soon as possible.
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