Amazon India — im not received any cash back amount

Address:

Ajmer, Rajasthan, 305901

While i booked ticket on that date amazon pay balance offer is that (10 % cash back max. Rs 100)
But till date im not received any cash back amount

While i contact with customer support executive she said cash back is adjust to other account i purely said that i have no any other account on amazon, second thing is that if i use this account for transaction then why cash back adjusted to other account.. Even they can not provide any information about that account where they adjusted cash back amount..

Very poor support and service

Cant hope this type of experience from amazon

Order id

P[protected]